Can't access Contivity 2700 management interface

[AyrishGrl]

We have a Contivity 2700 that seems to loose management access via the web once a month or so. A reset of the box recovers the access. Nortel hasn't been able to tell me why this is happening. Has anyone seen this and/or know why this might be happening?

 

[netmanrick]

When you say "via the web" is this a public or private ip
network ? Any possibility of trying the console port when this happens ?

Rick Harris
SC Dept of Motor Vehicles
Network Operations

 

[AyrishGrl]

I should have been more specific. I am trying to manage the switch via GUI browser interface. When I console into the box I get a "phthon" error every time I try to run a command. The box itself is up. All our Branch Office tunnels are running fine. Like I said we have always had to reset the box to clear this in the past. We are running code v4.80.124.

 

[PederChr]

what software ? and do you use NTP?

There is memory bug in 4.x.x I can find the correct sw where the bug is. When all memory is gone, there is'nt anything to hadle web gui..

Try to turn off NTP if that is enable.

 

[PederChr]

I think the NTP bug is in 4.80_124, do you have access to sw ?

 

[AyrishGrl]

We are not running NTP. However I am going to try and upgrade the code tonight to v4.85.200. Hopefully this will resolve some of the other issues we have been seeing.

 

[AyrishGrl]

We got the code upgrade last night to the 2700 and several branch offices. Hopefully this will help.