Canoscan Lide 500F Flatbed Scanner & 64-bit OS

[thefourthwall]

Hi,

My brother bought the above scanner off eBayy and now says it won't work on his Win7 64-bit PC. Says he has the following errors, and I'm not entirely certain as to how to assist him. Sure would appreciate your thoughts and wisdom:

[ul]
[li]Can import image from scanner in MS Word, but otherwise WIA driver errors abound[/li]
[/ul][ul]
[li]He wants the "email" button in scanner software to launch AOL and a new email message window inside AOL. I can get as far as causing AOL to open, but no email message window; I suspect it is because of the difference between in-line images and attached images being handled differently, but that is just my guess. Your thoughts? And yeah, AOL, I know...[/li]
[/ul]

Thanks folks,
thefourthwall

 

[cmeagan656]

Does your brother have the correct drivers installed? Windows 7 (x64). He can get the most recent one off of Canon's web site.

Hope this helps.

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[linney]

It original had these OS Compatibility settings as being suitable for Windows® 98/2000/Me/XP, there however appear to be Windows 7, and Windows 8 64-bit Drivers, and Software, available from Canon. These should get you going, I hope.

About CanoScan LiDE 500F

http://www.usa.canon.com/cusa/suppo...scan_series/canoscan_lide_500f#Specifications

See the Check Boxes here under Driver and Software.

CanoScan LiDE 500F

http://www.usa.canon.com/cusa/suppo..._series/canoscan_lide_500f#DriversAndSoftware