Canon BJC-240 printer - will print carbage or nothing on one machine +

[DonGuerra]

The Canon BJC-240 printer was working fine. Then she had another man work on her machine and do something with the motherboard. I am in Mexico right now and I am not able to locate the guy (not important). At first the printer would print out nothing, sometimes it would print the document with a streek or line across the words over several pages. Paragraph here a paragraph there. It would never seem to quit printing. I deleted the old drivers and installed a new set of drivers from the Canon website. Ver 3.97. This help a little on her machine. A message appeared saying that
Monochrome cartridge detected!!!
Job document
select "change" button to change the cartridge
current print job requires color BJ cartridge
or
Select "ignore" button to print with the current cartridge.
It may result in unpredictable output.

I clicked ignore and the streek was still there. This was a test page I did in notepad. The second test I did was in Word. The printer started to print with the streek then it went blank.

Confused I asked her neighbor if I could test this printer on his machine.
I downloaded the same drivers on his machine.
The same message came up and I selected ignore.
The pages came out perfect.
I did a test page on her machine and that came out perfect,
I did a diagnostic and that came out perfect.
The trouble is on her machine she can not print out anything from Word, notepad, internet.

Both machines are windows 98 se.
The cartridge seems good.

Thanks you!

 

[mattjurado]

I'd replace the cartidge anyways, there could be some registry issue on her computer. You might try having her boot to dos, and type the command dir>lpt1. Wait a couple minutes, if it prints the contents of the dir command, then its a windows issue, if it still has problems, its hardware on her machine.

I need to register a new domain. MCSEsGoBackToDrivingForklifts.com

Matt