Cannot verify Ticket Server setup

[CosmicNerd]

Hi,

I have had the error "An Access Manager service failure has occurred" when working with PPES. I suspect it is because the Ticket Server is not configured properly (whoever set it up has left).

To test the Ticket Server in Access Manager I need the Runtime Administrator DN and password. I suspect these have been set up to the Cognos defaults.

Does anyone know what these might be?

I also can't get into the Network Directory Server to have a look there.

Another option would be to set up the Ticket Server details again, but without destroying all the security setup.

Any ideas?

 

[griffindm]

You should call Cognos support or check the documentation for the defaults (it's in there). I hope no one posts it on-line here. There are enough security headaches out there as it is.

Regards,

Dave Griffin
The Decision Support Group
Reporting Consulting with Cognos BI Tools
"Magic with Data"
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