Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Cannot use IE 6 or IE 4 locking up 1

Status
Not open for further replies.
amwmsh

amwmsh

IS-IT--Management
Jan 8, 2003
40
US
I have a user who cannot use Internet Explorer 6 it was freezing up on her. She had several programs installed for fun so we uninstalled those and tried again. Same lockups. My technician working on it took IE back to the IE 4.0 version since he could not completely remove it and got the same lock up problems with IE 4.0.

We have loaded Netscape so the user can browse the Internet but now she has to log on to a government website that only supports IE.

I tried to open IE and get the IE 4.0 window in the background like it is trying to load. I get a dialog box saying this is not your default browser do you want to make this check everytime you open IE. At this point it freezes up you can neither check YES or NO in the dialog box and you have to CTRL+ALT+DEL end task to get rid of the IE page.

Any suggestions on how I could fix IE would be appreciated. She is running NT so I would like to get her back to a working copy of IE 6.0.

Thanks,
Amanda
 
Sort by date Sort by votes
Download and run in this order:

cwshredder *
SpyBot 1.2 *
AdAware *

* = Update the definition files within the program as the first step.


Step #2: download a do a clean/repair of your Winsock service entries using this utility:
If you still have the problem, download and run Hijack This! and post the log here.

"Sometimes I do not know but I try hard"- R.F. Haughty 1923
 
Upvote 0 Downvote
I'm not sure what roadblocks may be present due to previous attempts at fixing the problem, but I would run the IEradicator tool to strip Internet Explorer from the machine. You can get it here, it's a freeware utility:


Once cleaned, try installing 6.0 again.
 
Upvote 0 Downvote
I tried using IEradicator and it removed Internet Explorer 4.0 I then installed IE 6.0 and still get the lockups. I had run Ad-Aware before running IEradicator.

Here is the Hijackthis log that I got after downloading that software.

Logfile of HijackThis v1.97.7
Scan saved at 12:58:54 PM, on 1/7/04
Platform: Windows NT 4 SP6 (WinNT 4.00.1381)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\nddeagnt.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SysTray.Exe
C:\WINNT\System32\starter.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\WINNT\System32\loadwc.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\WINNT\System32\MAPISP32.EXE
C:\Program Files\Microsoft Office\Office\winword.exe
C:\PROGRA~1\WINZIP\winzip32.exe
V:\Engineering & Facility Maintenance\Information Technology\smythbin\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=userinit,nddeagnt.exe
O2 - BHO: (no name) - {EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - c:\SEARCH~1\bar.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG.EXE -off
O4 - HKLM\..\Run: [EnsoniqMixer] C:\WINNT\System32\starter.exe
O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /logon
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [BrowserWebCheck] loadwc.exe
O4 - Startup: Microsoft Outlook.lnk = C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O13 - WWW. Prefix: http://

 
Upvote 0 Downvote
Have Hijack This! remove these entries:

O2 - BHO: (no name) - {EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - c:\SEARCH~1\bar.dll
O2 - BHO: (no name) - {EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - c:\SEARCH~1\bar.dll
O13 - WWW. Prefix: http://

(Is that all that the log shows, or are there entries past the '013' point that you might have missed posting?)
 
Upvote 0 Downvote
When I did save log and chose a file location for the text file the 013 entry was the last thing in the log. I will run it again and remove those entries that you suggest. Then I will run again and make sure there wasn't anything beyond the O13 entry.

This is not on my machine so I will have to get to that users machine. I will try and post a reply tomorrow morning.

Thanks for the help you have provided thus far.

Amanda
 
Upvote 0 Downvote
No problem.

Please note that I inadvertently listed this entry twice above:
O2 - BHO: (no name) - {EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - c:\SEARCH~1\bar.dll
My mistake, you'll only find it/delete it once.
 
Upvote 0 Downvote
I am betting that entry has to do with a MY WEBSEARCH bar that she installed previously. We tried to use ADD/REMOVE programs to uninstall it but trying to do that the uninstall would always freeze which is why it is still present. Maybe removing that entry will help some.
 
Upvote 0 Downvote
I used HiJackThis as you suggested to remove those 2 questionable entries. Everything is working great now. Thank you so much for your assistance.

Amanda
 
Upvote 0 Downvote
Excellent.[thumbsup2]

"'Tis an ill wind that blows no minds." - Malaclypse the Younger
 
Upvote 0 Downvote
I am having the same problem IE^ keeps freezing up.I am running windows 2000 and have run all the spy software above. Attached is my hijack logfile Logfile of HijackThis v1.97.7
Scan saved at 11:14:22 PM, on 1/21/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\ibmpmsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\msdtc.exe
C:\WINNT\System32\ati2plab.exe
C:\WINNT\System32\DRIVERS\dcfssvc.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\System32\WFXSVC.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\PROGRA~1\SYMANTEC\WINFAX\WFXMOD32.EXE
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\System32\mqsvc.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98.EXE
C:\Program Files\Instant 802.11a Wireless\WLANCfgA.exe
C:\Program Files\NavNT\vptray.exe
C:\WINNT\system32\tp4mon.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PopUpStopperProfessional.exe
C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R3 - URLSearchHook: (no name) - þ - (no file)
R3 - URLSearchHook: (no name) - - (no file)
O1 - Hosts: 217.116.231.7 aimtoday.aol.com
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Companion\CCHelper.dll
O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhU.dll
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-5F8507C5F4E9} - C:\WINNT\iempg2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TP98UTIL] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98.EXE /s
O4 - HKLM\..\Run: [WLANCfgA.exe] C:\Program Files\Instant 802.11a Wireless\WLANCfgA.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~1\PopUpStopperProfessional.exe"
O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = DDI.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = DDI.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = DDI.local

Please help
Thanks
 
Upvote 0 Downvote
Disable System Restore.

Have Hijack remove:

R3 - URLSearchHook: (no name) - þ - (no file)
R3 - URLSearchHook: (no name) - - (no file)
O1 - Hosts: 217.116.231.7 aimtoday.aol.com

O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINNT\hhU.dll
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-5F8507C5F4E9} - C:\WINNT\iempg2.dll

O4 - HKLM\..\Run: [DM_Server] C:\PROGRA~1\COMETS~1\DM\bin\dmserver.exe /onreboot

O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) -
Reboot.

Delete this folder: C:\PROGRA~1\COMETS~1(It will be in Program Files, a folder beginning with the word Comets)
Re-enable System Restore
 
Upvote 0 Downvote
I am having a similar problem, but this time the computer locks up when closing IE. I uninstalled IE as much as the computer would let me, and I even went as far as reloading win98se. I ran hijackthis and the results are posted below:

Logfile of HijackThis v1.97.7
Scan saved at 10:09:00 AM, on 1/23/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.00 (5.00.2614.3500)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMONNAME\ADDRESSBAR\WINNET.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMONNAME\ADDRESSBAR\COMWIZ.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: SearchSpot.com - {E97DAE80-0305-427e-ABA1-BDD775EF53B0} - C:\PROGRAM FILES\IETB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [Action] 
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] C:\WINDOWS\SYSTEM\mstask.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O10 - Broken Internet access because of LSP provider 'wps.dll' missing
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {62360003-D8A7-418B-9DC6-2B9DE95273A0} (MS Investor Ticker) - O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
 
Upvote 0 Downvote
Hi,
Can you please look at the faq regarding protecting your PC in my signature before posting hijack this logs:


***************************************
Looking for the best answers:
faq222-2244
Keeping your system clear of malware:
faq608-4650
***********************************
Dont forget to post back with the eventual resolution.
***************************************
 
Upvote 0 Downvote
Thecost,

You've got the commonname pest. Info here:

Since manual removal is such a pain, use SpyBot:
Remove anything that SpyBot highlights red.

After running SpyBot, rescan using Hijack This!
If any of these entries remain, remove them:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O3 - Toolbar: SearchSpot.com - {E97DAE80-0305-427e-ABA1-BDD775EF53B0} - C:\PROGRAM FILES\IETB.DLL
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O10 - Broken Internet access because of LSP provider 'wps.dll' missing

Then, run the LSP fix found here:

Reboot. How is it running?

This is curious, but we'll leave it alone for the time being:
O4 - HKLM\..\Run: [Action] 



"'Tis an ill wind that blows no minds." - Malaclypse the Younger
 
Upvote 0 Downvote
Thanks Carrr for that help, it worked!!! That commonname stuff really did a number on this computer!!!
 
Upvote 0 Downvote
IE 6 locks up using diffent links. Have to exit IE6 and get "program not responding" message. This is the Highjack this log.

Logfile of HijackThis v1.97.7
Scan saved at 8:16:40 PM, on 2/10/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\GEARSEC.EXE
C:\Norman\Nvc\Bin\Zanda.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINNT\System\hppropty.exe
C:\NORMAN\Nvc\BIN\ZLH.EXE
C:\NORMAN\Nvc\BIN\NYMSE.EXE
C:\NORMAN\Nvc\BIN\NIP.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\NORMAN\Nvc\BIN\nvcoas.exe
C:\NORMAN\Nvc\BIN\NJEEVES.EXE
C:\NORMAN\Nvc\BIN\nipsvc.exe
C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\NORMAN\Nvc\BIN\cclaw.exe
C:\Documents and Settings\jp\My Documents\downloads\hi jack\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by UNICARE
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {00110011-4B0B-44D5-9718-90C88817369B} - C:\WINNT\sys_ext.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [Norman ZANDA] C:\NORMAN\Nvc\BIN\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - Startup: Franklin Planner.lnk = C:\Program Files\Franklin Covey\Outlook\Task.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - O16 - DPF: {0C3F7D74-ADA5-4976-8908-A8189590DAFA} (3DGreetings.com Player 2.0) - O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - O16 - DPF: {7160FB1B-3DE0-4C42-81F0-41B4269990B0} (MSN Money Ticker) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) -
 
Upvote 0 Downvote
First of all you should really start a new thread as that way guarentees that you'll get more responses.
Secondly lockups are not always malware related. Finally before posting a hijack this log please look at the post referenced below:


***************************************
Looking for the best answers:
faq222-2244
Keeping your system clear of malware:
faq608-4650
***********************************
Dont forget to post back with the eventual resolution.
***************************************
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

max8699
  • Locked
  • Question
Cannot open chrome if an Office 365 program is running
Replies
0
Views
117
max8699
max8699
MeGustaXL
  • Locked
  • Question
IE11 - Country Problems
Replies
1
Views
141
Diancecht
Diancecht
Karen H Rozanski
  • Locked
  • Question
No Call pilot after wifi updated
Replies
1
Views
120
xwb
xwb
goombawaho
  • Locked
  • Question
Error in IE11 on Windows 10
Replies
3
Views
130
goombawaho
goombawaho
kurio71
  • Locked
  • Question
IE11 Lockdown Advice
Replies
0
Views
62
kurio71
kurio71

Part and Inventory Search

Sponsor

Back
Top