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Cannot Upgrade 9504 Telephones

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Billxx

Billxx

Technical User
Dec 13, 2005
103
US
IP Office 500 V2 with 9.1.12
9504 phones will not upgrade even though 9500R60.bin is available.
(9508 phones did upgrade to R60)
I did try using Memory Card and Computer settings.


I did see this in the Monitor: 15:19:52 13517447mS PRN: Terminal Selftest failed

I have never seen it before.

Since it is not a new telephone, I am wondering if it has been switched/flashed to SIP....


Here are the Monitor results:


15:19:40 13505920mS CMExtnEvt: 205 UpgradeServer: Fw Param Resp: TYPE=0x76 HW-vin=01, FW-vint=30, AppType=0x03 UpgradeState=0x00
15:19:40 13505937mS CMExtnEvt: 205 UpgradeServer: Fw Param Resp: TYPE=0x73 HW-vin=01, FW-vint=28, AppType=0x00 UpgradeState=0x01
15:19:40 13505937mS CMExtnEvt: 205 UpgradeServer: Requires Upgrade: File=9500R60.bin (vintage=13)
15:19:40 13505937mS CMExtnEvt: New UpgradeEngine(f198e758:7)(0x73:9500R60.bin)
15:19:40 13505937mS CMExtnEvt: New UpgradeFileReader(f198e5e4:6)(0x73:9500R60.bin)
15:19:41 13506336mS RES: Tue 14/8/2018 15:19:40 FreeMem=61206612 Heap=61044272(2) Cache=162340 MemObjs=4799(5053) CMMsg=2(2) ASN=0 Buff=5200 1361 1000 7460 5 Links=49487(49575) BTree=203(305) CPU=08.24% CPUStats=08.02%/1/3/4922/24900/30597/00.00%/1/02.
01% MCR=0 MCW=0
15:19:41 13506337mS RES2: IP 500 V2 9.1.12.0 build 212 Tasks=42 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=45 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=17(TLS=5) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
15:19:41 13506337mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
15:19:41 13506337mS RES5: CLog MemObjs=0 FreePoolMem(Objs)=5200(100) TotalMem=5200
15:19:50 13515937mS PRN: UpgradeEngine(f198e5e4:6)::Start FileSysReader file=9500R60.bin
15:19:50 13515937mS FILESYS: (12) FilesysReader(Read): A:\system\primary\9500R60.bin(AutoGenerate: Enabled) (Total = 1)
15:19:50 13515937mS FILESYS: (12) FilesysReader: SetState(FS_UNKNOWN->FS_BEGIN): A:\system\primary\9500R60.bin
15:19:50 13515938mS FILESYS: (12) FilesysReader: SetState(FS_BEGIN->FS_OPEN): A:\system\primary\9500R60.bin
15:19:51 13516004mS FILESYS: (12) FilesysReader: SetState(FS_OPEN->FS_SENDING): A:\system\primary\9500R60.bin
15:19:51 13516004mS FILESYS: (12) FilesysReader: Send File: A:\system\primary\9500R60.bin
15:19:51 13516065mS FILESYS: (12) FilesysReader: SendConnectIndication: A:\system\primary\9500R60.bin Size(183313) Attributes(32) TotalSize(183313) Range(1)
15:19:51 13516088mS CMExtnEvt: UpgradeFileReader(f198e5e4:6):9500R60.bin ImageDetails: app_type(0x0) hw_type(0x73) min_hw_vin(0x1) max_hw_vin(0x3) fw_vin(0xd)
15:19:51 13516088mS CMExtnEvt: UpgradeEngine(f198e758:7)(0x73:9500R60.bin): Upgrading 1 phones
15:19:51 13516117mS FILESYS: (12) FilesysReader: Percent(10): A:\system\primary\9500R60.bin
15:19:51 13516152mS FILESYS: (12) FilesysReader: Percent(20): A:\system\primary\9500R60.bin
15:19:51 13516180mS FILESYS: (12) FilesysReader: Percent(30): A:\system\primary\9500R60.bin
15:19:51 13516209mS FILESYS: (12) FilesysReader: Percent(40): A:\system\primary\9500R60.bin
15:19:51 13516237mS FILESYS: (12) FilesysReader: Percent(50): A:\system\primary\9500R60.bin
15:19:51 13516249mS RES: Tue 14/8/2018 15:19:50 FreeMem=61204500 Heap=61044272(2) Cache=160228 MemObjs=4804(5053) CMMsg=2(2) ASN=0 Buff=5200 1360 1000 7399 5 Links=49494(49575) BTree=203(305) CPU=09.28% CPUStats=33.27%/6/27/4922/16068/30597/00.00%/0/02
.00% MCR=98304 MCW=0
15:19:51 13516250mS RES2: IP 500 V2 9.1.12.0 build 212 Tasks=42 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=41 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=17(TLS=5) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
15:19:51 13516250mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
15:19:51 13516250mS RES5: CLog MemObjs=0 FreePoolMem(Objs)=5200(100) TotalMem=5200
15:19:51 13516267mS FILESYS: (12) FilesysReader: Percent(60): A:\system\primary\9500R60.bin
15:19:51 13516295mS FILESYS: (12) FilesysReader: Percent(70): A:\system\primary\9500R60.bin
15:19:51 13516324mS FILESYS: (12) FilesysReader: Percent(80): A:\system\primary\9500R60.bin
15:19:51 13516381mS FILESYS: (12) FilesysReader: Percent(90): A:\system\primary\9500R60.bin
15:19:51 13516409mS FILESYS: (12) FilesysReader: Percent(100): A:\system\primary\9500R60.bin
15:19:51 13516410mS FILESYS: (12) FilesysReader: SetState(FS_SENDING->FS_COMPLETE): A:\system\primary\9500R60.bin
15:19:51 13516410mS PRN: UpgradeFileReader(f198e5e4:6)::End of File 9500R60.bin len=183249 reason=5 error=0
15:19:51 13516411mS FILESYS: (12) ~FilesysReader: A:\system\primary\9500R60.bin Duration: 473ms (Total = 0)
15:19:52 13517437mS CMExtnEvt: 205 UpgradeServer: Fw Param Resp: TYPE=0x73 HW-vin=01, FW-vint=00, AppType=0x00 UpgradeState=0x01
15:19:52 13517437mS CMExtnEvt: 205 UpgradeServer: Requires Upgrade: File=9500R60.bin (vintage=13)
15:19:52 13517447mS PRN: Terminal Selftest failed
15:19:54 13520447mS ERR: BST '' port:x004:0, type:M7100/T7100 - Stimulus msg 'QrySSType' response timeout # 1
15:19:55 13521456mS ERR: BST: '' port x004:0, type:x26 - UNPROCESSED Stimulus ed
15:19:58 13524456mS ERR: BST '' port:x004:0, type:M7100/T7100 - Stimulus msg 'QrySSType' response timeout # 2
15:19:58 13524456mS ERR: BST '' port:x004:0, type:x26 - Resetting phone
15:19:58 13524757mS RES: Tue 14/8/2018 15:19:58 FreeMem=61205300 Heap=61044272(2) Cache=161028 MemObjs=4801(5053) CMMsg=2(2) ASN=0 Buff=5200 1361 1000 7349 5 Links=49486(49575) BTree=203(305) CPU=09.05% CPUStats=07.48%/1/3/4922/24838/30597/00.00%/0/01.
99% MCR=0 MCW=0
15:19:58 13524757mS RES2: IP 500 V2 9.1.12.0 build 212 Tasks=42 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=47 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=17(TLS=5) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
15:19:58 13524757mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
15:19:58 13524757mS RES5: CLog MemObjs=0 FreePoolMem(Objs)=5200(100) TotalMem=5200
15:20:00 13526456mS ERR: BST: '' port x004:0, type:x2c - UNPROCESSED Stimulus ed
15:20:05 13531457mS ERR: BST: '' port x004:0, type:x2c - UNPROCESSED Stimulus ed


Any ideas?

Thanks...



 
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Seen it also on 9.1
Reboot the IPO and there is a chance it will upgrade then.

BAZINGA!

I'm not insane, my mother had me tested!
 
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