Cannot transfer with 5603 Dect handset

[tomjr87]

I have read that these phones transfer by pressing 'more' when in a call and electing 'new call' and then select 'release' to complete the transfer. But when you press new call the original call comes off hold as soon as you try and dial the new number and can hear the DTMF tones through the handset.

Has anyone got a working scenario of this and knows how it works??


Thanks

 

[Mitel_specialist]

Hello,

Did you make a multicall key on the phone?
I always use the Local R-key handling option. This option can be enabled in the master.

The following R-key functions are available during a call.
Key Description
R - Put the ongoing call on hold and get a new line. (Dial the number to the
second call.)
R0 - Send busy signal to the incoming call.
R1 - Terminate the ongoing call and switch to call on hold/incoming call.
R2 - Switch between ongoing call and call on hold/incoming call.
R3 - This function (normally used for three-party conference) is not
supported in the IP-DECT System.
R4 - Transfer call on hold to ongoing call and disconnect.
RR - (unattended transfer)Put the ongoing call on hold and dial the number to the destination
where the last held call shall be transferred to.

 

[tomjr87]

Yes the multicall key is programmed and I have also tried via the R key but this again seems to take the original call off hold and they can hear the DTMF tones being dialled??

Tom

 

[Mitel_specialist]

The option "Hold Before Transfer" must be set to off. Hold signalling option must be set to "send only

 

[tomjr87]

Are those options within the IP-Dect Master configuration?

 

[Mitel_specialist]

Yes. These options must be set in the Master.