cannot transfer to extensinon #'s 10-19

[heresahandle]

I set up our Partner Messaging system to be "open" from 9am-5pm and "closed" from 5pm-9am.

The transfers work fine when the auto-attendant answers during the day, but after hours callers trying to reach an extension beginning with a 1 get a "your call cannot be transferred to extension _" where the extension number is the second digit from the extension (i.e.-for extension 13, you hear "your call cannot be transferred to extension 3")

I'm assuming that there is some function associated with hitting 1 during our greeting, but I can't find any documentation on where to find that out.

anybody know what settings might be enabled that would produce this result?

 

[MattWray]

Check the selector codes...

Thanks,

Matt Wray

GFH

http://www.sss-steel.com

 

[heresahandle]

what exactly do the selector codes do? I'm familiar with how the menus are set up, but not about the features I haven't used before. I'll take a look later and see what the settigns for the codes are.

thanks

 

[skip555]

like matt said its the selector codes they can be set diffrently for day and night menus

if you dont have a manual check the FAQ on the top of this page and there is a link to the avaya site for manuals

 

[MattWray]

You want to make sure 1 is set for Direct Extension Transfer. I believe it is option 5...

Thanks,

Matt Wray

GFH

http://www.sss-steel.com

 

[heresahandle]

ok, so I figured out that there is a selector code associated with a direct extension transfer.

does anyone know how to turn this feature off? so the caller can just dial the extension number? I'm also going to check the manual.


thanks for your help

 

[itpphoneguy]

Hi heresahandle,
Just go into the night menu and modify. Press "1" in selector codes, yes make a modification, and select "direct extension transfer" - 5. Continue through the greeting and save. You are akay when you hear "menu definitions saved". exit from the voicemail admin. and test.
-Chris

 

[thephonelady]

Hi- You have to use selector codes to allow callers to dial directly to extensions otherwise the system will not allow the transfer to an extension

 

[mrpeabody]

Definition:

Selector codes are the single-digits that callers can enter when in the main menu to go to departments, extensions, announcements, etc (these vary with different versions). There is a conflict if you want people to be able to transfer to x10-19 and you also want option 1 to do something else. For example, if you have phones plugged into ext numbers 10-33, and you want callers to be able to transfer to them, you must set selector codes 1, 2, and 3 to be "direct extension transfer".

Capiche?

 

[heresahandle]

itpphoneguy (TechnicalUser) Mar 3, 2004
Hi heresahandle,
Just go into the night menu and modify. Press "1" in selector codes, yes make a modification, and select "direct extension transfer" - 5. Continue through the greeting and save. You are akay when you hear "menu definitions saved". exit from the voicemail admin. and test.
-Chris"


I made these changes, but I was about two minutes too late to test it out. I'll have to wait until after 5 today to test it out.

Thank you all for your help. I'm pretty sure this was the problem, but I'll let you know for sure tonight or tomorrow.

 

[itpphoneguy]

Hi heresahandle,
Happens to me all the time. Just change the clock to test your function and put back when you are done. I'm on the road so a trip back is $$$.
-Chris