darkstar72
Technical User
If anyone can help me out with this Exchange server 2000 problem I’m having I’ll name my first born after you. At my company we have inner office email that is run on our exchange server and we have Internet mail that is provided to us by logicalsolutions ( a company that provides our web based email services and site hosting). Our domain name is “skyline.com” and all users have the same email address for inner office and Internet access (username@skyline.com). We now have a remote office and the users have been assigned the same skyline.com email addresses. The problem is we are unable to send them email locally from Outlook even though I have them set up as a contact on the exchange server in AD with a external email address of SMTP:username@skyline.com. I can send mail to an outside address with a different domain name (username@yahoo.com) successfully so I know it can be done somehow. The response we get back is:
our message did not reach some or all of the intended recipients.
Subject: test
Sent: 2/19/2002 9:58 AM
The following recipient(s) could not be reached:
Daniel xxxxxx on 2/19/2002 9:58 AM
A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator.
<ROCHSERVER-EXT.skyline.com #5.4.6>
Apparently having the same domain name as the inner office email is causing it not route correctly to the outside logicalsolutions account and looping has occured. I checked out tech support on Microsoft’s site for the #5.4.6 NDR and this is what I found:
Numerical Code: 5.4.6
Possible Cause: Categorizer forward loop detected.
targetAddress attribute is set on a mailbox-enabled user. Hosting Pack: This is a common hosting configuration problem when someone creates a contact in OU1 and creates a user in OU2 with the same e-mail address via user provisioning tool.
Troubleshooting: This happens when contactA has an alternate recipient that points to contactB which then has an alternate recipient that points back to contactA . Check the contact's alternate recipient.
Check and remove targetAddress attribute from mailbox-enabled users.
For hosting where you want to send mail from one user in one company (OU) to another company (OU), you should configure the following two related objects:
User: SMTP proxy: user@company.com
Contact: targetAddress: user@company.com; SMTP proxy: contact@company2.com
I’m not too familiar with exchange server and the MS solution to my problem makes little sense to me. Where/How do I “Check and remove targetAddress attribute from mailbox-enabled users” ? SMTP proxy ?!!
Any information you can provide me with would be greatly apprecitated!
-Rick V.
our message did not reach some or all of the intended recipients.
Subject: test
Sent: 2/19/2002 9:58 AM
The following recipient(s) could not be reached:
Daniel xxxxxx on 2/19/2002 9:58 AM
A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator.
<ROCHSERVER-EXT.skyline.com #5.4.6>
Apparently having the same domain name as the inner office email is causing it not route correctly to the outside logicalsolutions account and looping has occured. I checked out tech support on Microsoft’s site for the #5.4.6 NDR and this is what I found:
Numerical Code: 5.4.6
Possible Cause: Categorizer forward loop detected.
targetAddress attribute is set on a mailbox-enabled user. Hosting Pack: This is a common hosting configuration problem when someone creates a contact in OU1 and creates a user in OU2 with the same e-mail address via user provisioning tool.
Troubleshooting: This happens when contactA has an alternate recipient that points to contactB which then has an alternate recipient that points back to contactA . Check the contact's alternate recipient.
Check and remove targetAddress attribute from mailbox-enabled users.
For hosting where you want to send mail from one user in one company (OU) to another company (OU), you should configure the following two related objects:
User: SMTP proxy: user@company.com
Contact: targetAddress: user@company.com; SMTP proxy: contact@company2.com
I’m not too familiar with exchange server and the MS solution to my problem makes little sense to me. Where/How do I “Check and remove targetAddress attribute from mailbox-enabled users” ? SMTP proxy ?!!
Any information you can provide me with would be greatly apprecitated!
-Rick V.
