Cannot send email - urgent help

[GP]

We send our mail to our ISP's SMTP server.

We now get the error message:

There was a SMTP communication problem with the recipient's email server. Please contact your system administrator. <#5.5.0 smtp; 530 Authentication required>

I have contacted our ISP who said we need to enter our username and password (which they provided instructions for Outlook Express), how do I enter these in Exchange.

 

[chrisstyles]

Why are you sending your email to your ISP? Unless you are using some third party message scanning service, exchange should be set to connect directly with the recipients email server.

Chris Styles

NT4/2000 MCSE

 

[Marcs41]

You define it as Smart Host , see:

http://support.microsoft.com/default.aspx?kbid=265293

and thread858-758084

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[GP]

Thanks Marc

I have defined it as a smart host, the problem is that the SMTP server requires a username and password for authentication. How do I input the username and password (like you can do in Outlook POP3 account setup).

 

[jbud]

You can specify these on the SMTP Virtual Server that has the smart host defined. On the Delivery tab, there is an Outbound security button. You'll probably want to specify Basic Authentication.

I don't think one can set this on an SMTP connector, so I'm curious how that type of situation would work.

 

[Marcs41]

I can't say I ever had a need anywhere to fill in that information.
'Normally', since the connection is live, your ISP knows who you are, so it should not need to have that info provided.
Even for Outlook it is not really needed once you get authenticate during connection.
It could be different in your case/country/ISP, that I cannot tell.

 

[joeschoe]

I have found that I have to download email from the ISP's POP server first, this authenticates me to the ISP so that I can send email afterwards.
Even if no email is downloaded, the authentication is enough to verify your credentials with the ISP.

 

[GP]

The SMTP server is hosted by a different ISP to the internet connection. They only accept authenticated users - by way of verifying the connection OR by username and password.

If our ISP provided our connection all would be OK but they dont.

 

[Marcs41]

Why can you not use the one you are connected to?

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC![/sub]

 

[DG659]

?????
you are using Exchange ?
if so why are you connecting to an isp to send mail ?

 

[Marcs41]

Some users have problems when using their own DNS, so they can use Smart Host, there is nothing wrong with that.

Marc
[sub]If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC![/sub]