Cannot Select Category

[mrashed]

Dear All,
When I select a category from Categories livelink Categories, an error shows up saying:

Livelink Error: Error processing request.
[Error retrieving version values of 'XXXXXX']

-----> Error Stack
-----> 1) E681639986: A DAPI error has occured.


I search alot in order to know what is the error from what I understand is that the application is not able to access the category xml file? is that right?
where to find it and to check if it is available and not deleted.

I have over 200 K documents under this category I'm not able to search any please help.

 

[appnair]

It may be possible the versionfile is corrupt or the livelink service user(not you) has no access to it so if you know the dataid you can do this

Replace 6384806 with the dataid of your Category

select * from providerdata pd where PD.PROVIDERID in(
select providerid  from dversdata where docid=6384806);

open up the providerdata column returned traverse down your EFS(You will have to ask your admin for where the main storage location is)
If a category is used in your livelink normally using the app it cannot be deleted however if brute force was being used it could

In Normal cisrcumstances of running livelink customers are suposed to run a Level5 DB Verification once in a qtr and apply what OT support advises you.


Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in

 

[mrashed]

Hello appnair,

Thanks alot for your reply ,
First I want to ask how can I know the Dataid of my Category (is it the object id in the link)?
Second how can I know the main storage location without asking the admin?
As there is no one in charge here and no one knows where is the storage?
Please advise​

 

[appnair]

It is difficult in this forum to completely help out a user who is trying to become a livelink administrator temporarily. My suggestion is if you have a OT KB support dot opentext dot come account to start a ticket and they will help you from start to finish.For starters I may ask you to go to ?func=admin.index and the system will ask you for the instance administration password (not the livelink database user 'Admin').If you cannot or do not know it,can you get into livelink ,sure but my sensibility would not allow me to post back door mechanisms here.For what its worth here are some more debugging steps.

Type ?func=admin.index and when you get it you need to find something that resembles 'Storage Providers'.Now here the 3 possibilities you could have is something that looks like a simple file path.Most companies would use a UNC path,some small companies may even use a drive like C,D or E.Other possibilities are this could be stored inside the database like inferior Sharepoint does or very advanced companies may store them in archive server.

The dataid of the category is the link of the category it is not the dataid of the link on which the category is aattched,I suspect your category version file is corrupt or your service account is locked out or some thing like that.

Here's all the categories in your system

select name,parentid,subtype from dtree where subtype=131

Here's how one finds out where the main storage path

select * from KINI where IniSection='Livelink.LogicalProviders' and IniKeyWord='Default'

inside the CLOB will be something like this if it is using EFS
{'EXTSHARED','\\\\aCIFSshare\\efs\\'}

Now if you find the category providerid and concatenate the entire path one will be able to see the object.






Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in

 

[mrashed]

Dear Appnair,
Thank you for your support.

I know how to access the admin also the database, actually I'm a java programmer and in our company im handling all the integration of livelink through LAPI, I built tool that will import files and attach categories and attributes to them. The storage (NAS) go full so our storage administrator attached a storage and suddenly everything went out of control, I cannot find my storage anymore, I only handle the livelink integration and the livelink administrator is not available.​

I attached an output of the Category, and the screenshots taken.

According to my diagnosis that the files are there but the data is not accessible through the system.
As it is shown that the L: drive is the storage but while going through the UNC path //LEAMOE/L$ I'm not able to access.
I just need a confirmation if I'm on the right path.

http://files.engineering.com/getfil...-aca0-cf734164f21e&file=archive_configuration

[1].png

http://files.engineering.com/getfil...478c-b54a-917835925ce7&file=storage_providers

[1].png

http://files.engineering.com/getfil...4-5827-4276-9106-135fcac67a4f&file=categories

[1].txt

 

[appnair]

Your livelink uses Archive Server as you provider.Find the person who does archive server administartion and everything will be fine.As a best practice only Documents subtype 144 and emails subtype 749 should be stored in AS.Only the 4 th link produces any output for me so this what I dduced

You can eitther use DSclient or DSH to see if that file docid aakuik36m3kuxz54pyau2d5avapra is available in the A1 archive of the aarchive server that you or your admin configured in livelink.If you bump up logging for EASP you will see what the error AS provides when you clicked the category link.

A<1,?,'providerInfo'='ixos://A1@aakuik36m3kuxz54pyau2d5avapra','storageProviderName'='EnterpriseArchive','subProviderName'='MainArchive'>

Remember AS is like livelink it may have its own file store,its server,its database and is completely different administartion aspcets from livelink.All livelink is doing is becoming a leading application to AS.

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair

http://www.livelink.in