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cannot see the contact name when dialing outside

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feeelings

IS-IT--Management
Feb 20, 2020
11
DE
Hello fellow technicians,

One of my user is having a problem where he doesn't see the name of the contact(external mobile number) when he is dialing even though he saved that particular contact. He is trying to dial from the contact list. I simulated this on my lab phones and it works for me. his colleagues do not seem to be having this problem and its only him

H.323 trunk and 9608 phone model.

Is there something that I am missing?


Kind regards,
Avaya Tech!
 
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