Cannot see tape in drive of autoloader

[frdba]

Running BAB r11.5 sp3 and we have a Dell™ PowerVault™ 124T LTO-2 hooked up. We have all 16 slots full that we are running a backup rotation on. I have an additional tape in the drive that I want to restore from. I can see that the tape is in the drive (not a magazine slot) through the autoloader's management console, but I cannot see the tape through Arcserve. I tried running an inventory and still do not see the tape so I cannot merge or restore from it. I can see the drive through arcserve, but it does not show a tape in the drive.

How do I go about restoring from a tape that is in the drive of the autoloader?

Thanks

 

[ugirozr]

Hello,

I use the same configuration,

Restart the tape backup.
wait for the tape drive is completely
reboot the server.
scsi management checks if you see the tape drive
In ARCserve
Check the device configuration if you see tape drive

Good luck

 

[davidmichel]

It will not work that way. A 16 slot library can have no more than 16 tapes. Stop the Tape Engine remove a tape and then start the Tape Engine and it should see the tape just fine.

 

[frdba]

Thanks for the replies. I was able to see my tape and restore from it. davidmichel was correct, I had to eject a tape in the library to free up a slot.