Cannot save personal recording in VS R3

[colotelco]

Have a customer with Rel 3 VS Voice mail system....Here is the problem. When x28 tries to change her personal greeting, the recording stays at factory default. Here is what I did. Logged into her mailbox ( yep, I verified the extension is 28 ) went to the greeting recording and recorded new greeting. Pressed 1 to end, pressed 23 to listen to the greeting and it was just what I recorded. Pressed *# to save and it said the greeting was saved. Logged back into her mailbox and listened to what I just recorded and it was back to factory greeting.... I did it several times and same thing.... Any ideas.!!!!

 

[TouchToneTommy]

Delete and recreate the mailbox.

 

[colotelco]

Thanks for the reply TouchTone - just tried it and everything stayed the same.... Still will not save the personal greeting. Please, keep it coming, any ideas are great.

 

[ravnz5]

If you've reinitialized that mailbox and it still would not save the personal greeting I would switch extension ports and assign a new mailbox to it for that user. Did you reboot the system yet??

We all need a little help once in awhile. Tony the Phoneman..

 

[1043]

delete mailbox, create a different mailbox(ext50) , then create ext 28 mailbox

 

[colotelco]

Ravnz5 - I did not try to reset the system yet. I will try that in the morning. Didn't even think of that.....

1043 - is the reason for deleting mbox 28, then creating mbox 50, then creating mbox 28, are you thinking that the voicemail would put the new mbox 28 in a different "location" in the memory/harddrive and therefore bypass a "bad spot" in the system???? Very creative !!!! I will try that too.... Have you tried that before.....?? This is why I think this site is so great.....

 

[phonesaz]

I had a situation once where a phone was forwarded to a different mailbox and no one knew it, so the incoming callers were not hearing the message associated with the mailbox. This is probably not your issue, but just for giggles I would do a Feature 11 and then forward ext 28 to 28. It is possible to forward without visual indication - its a one in 100 shot, but just one more possibility you can eliminate....

 

[1043]

Thats the teory. Its work for me in the past on a VS5.