cannot run Business Objects after installation

[sb8]

hi folks!

here is the error message that i get when i click on BO icon after its successful installation:

"A component is missing or is corrupted

Try to run the installation kit again.
If the problem persists, please contact your vendor.
Debug information:
Description: *agtdpold.dll*kdpolapd.dll*
Module Name: agtdpold.dll "

Appreciate your help!

Thanks!

 

[DrSmyth]

Hi sb8, did you manage to solve this problem? It appears that some of my users in another department are having a similar problem...

 

[sb8]

Hello DrSmyth!

This error happens because BO is looking for the dlls for OLAP components that have been uninstalled but not removed completely from the Registry.

Here is the solution:

1. If there are no OLAP components installed/required, this problem can be solved by removing the registry entry for the OLAP components there were uninstalled.

2. To remove the OLAP components:
- Open the Registry Editor on your BO Server.
- select the following folder: HKEY_LOCAL_MACHINE \ Business Objects \ Suit 6.0 \ default \ BusinessObjects \ BusObj Configuration \ BusinessReporter \ Bus Initialization’ folder.

- In the right window pane, remove: OLAP Express, OLAP DB2 and OLAP EssBase, if you don't use any of these OLAP components.

Good Luck!