Cannot retrieve HG Voicemail over SCN

[cplatt7]

I have 2 IPO systems, both are v8.0.43. I am trying to setup a user in system A to retrieve voicemail messages for a hunt group programmed in system B. The user in system A is a member of the hunt group in system B. I programmed "H(Hunt group name)" in the source number of the user. When I leave a message in the mailbox, the user can see the mailbox when she presses her message key but it shows as being busy. I also reversed it, programming the hunt group in system A with a user in system B with the same result, however if the user is in the same system as the hunt group it works just fine. Any help would be appreciated.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[intrigrant]

I have exact the same problem with 8.1.65. I have a user at sita A were the VM Pro resides, a distributed hunt group on site B group Tech 600.
If I set HTech and VTech as sourcenumbers then the group Tech shows as busy, If I set HTech and V600 the the visual VM Button shows the message numbers 1/0/0 as with local mailboxes. Pressing the Visual Voice button to listen to messages then the options like Listen don't work.
I have used a 1508 extension for this test and a 9611, this extension shows always busy.
Logging the same user on a extension in site B enables the feature and i can listen to the messages.
Definetly a bug, we have no IPOSS so I won't report to Avaya. That withold the change for Avaya to build a better product


A simple mind delivers great solutions

 

[amriddle01]

And what if you leave the V entry out? I have never since I started used the V entry for group VM only the H, but then we never use Intuity


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[intrigrant]

Makes no difference, in sysmon I see the user access VM box ?Tech but no audio or additional visual voice buttons as on a local group.
Our VM machines always run IP Office mode unless Intuity is needed for special features.

A simple mind delivers great solutions

 

[cplatt7]

I have tried both H(hunt group name) and H(hunt group number). Both had the same result. I did not try using the V

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[cplatt7]

Just an FYI. I set up 2 brand new systems at my office, both v8.1.63. I networked (SCN)them and programmed hunt groups in each system. I programmed a hunt group and user in each system with each user's source number programmed for both of the hunt groups. After leaving messages in each of the hunt groups, I was only able to retrieve the message for the hunt group that was programmed on the same system as the user I was trying to retrieve it from. I am not able to retrieve messages from the hunt group on the other system. Thanks for the replies, I appreciate the input. If anyone hears anything else about this, please let me know.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP