Cannot reset password on Network Card in APC 3000R

[sharper]

Hello,
I successfully configured an AP9617 network card in a Smart UPS 3000.
I changed the username and password for the administrator account.
When I tried to log in again it wouldn't let me in. I tried the default apc and apc but this no longer works. I want to reset the card to factory defaults and so I followed the instructions in the documentation. I opened Hyperterminal and got the Username: prompt. I pressed the reset button, waited 15 seconds for the card to reset, pressed Enter until the Username: prompt was displayed again and then, within 30 seconds, entered apc and apc as username and password. This however, didn't work. I've tried this many times with no joy. I can still log in as the user device in both hyperteminal and the web interface.

I have spoken to APC tech support on the web and over the phone and am not particularly satisfied with the responses I'm getting.

I recieved a updated document saying that the card must be reset twice before the default username and password will work. This however didn't work. Any thoughts?

 

[netmanrick]

Have you tried reseating the card(a long shot,at best).

Rick Harris
SC Dept of Motor Vehicles
Network Operations

 

[sharper]

hmmm sorry, should have gave an update.

after speaking to a senior APC support guy I got the card to reset.

the problem was that the instructions previously given didn't mention that the second reset button press must come after 1 second wait (I was waiting for a login again like it says in the manual).

So - reset button once, wait 1 second, reset button again, wait for login prompt and then use apc as user AND pass...