Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Cannot recieve outside email

Status
Not open for further replies.
Aug 31, 2006
7
US
I have 4 new sales reps and they have not been able to receive outside emails for the past week. They can send email fine but when customers reply, the message does not go through. The customer gets a message similiar to this:

Delivery status : Failed. Message could not be delivered to the domain - name.com. Failed to accept the recipients.

Any suggestions on how to fix this problem quickly?
Note: Everyone else has not been having the problem just the new accounts. They could, however, recieve emails when the account was created, but the problem just started occuring.
Thank you.
 
They were not put into the firewall (sidewinder). They told me they could recieve outside emails before, but that is highly unlikely.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top