Cannot read email history records

[HowardHammerman]

All of a sudden we cannot read certain history records that are linked to an email message either going out or coming in. This affects more than one user. I re-indexed and packed the database but no help. I also re-indexed the mailbox file individually.

We are using Goldmine 5.7 the *.dbf version.

We have about 12,000 contact records and about 115,000 history records. We have not purged old history records in years.

Thanks,

Howard Hammerman,
Crystal Training and Crystal Material
On-site and public classes
Low-cost telephone/email support
FREE independent Crystal newsletter
howard@hammerman.com

http://www.hammerman.com

800-783-2269

 

[HowardHammerman]

Some further information.
An intern I hired to do some simple database cleaning somehow deleted the mailbox file. I now have a file called "oldmailbox" with thousands of records and another called "mailbox" with only a few records, those for today.

What should I do (besides doing violent things to the intern) to restore the old mailbox?

Howard Hammerman,
Crystal Training and Crystal Material
On-site and public classes
Low-cost telephone/email support
FREE independent Crystal newsletter
howard@hammerman.com

http://www.hammerman.com

800-783-2269