cannot print to tcp printer 1

[obulldog27]

I have a Canon iR5020/iR6020 PS3 printer. I am tring to have it print from our lan to another lan within our company. Our company sites our about 3000 miles apart. I am seting it up as a standard TCP/IP port and RAW protocol. I have the cd for the drivers (imagerunner series) I am able to ping the printer but cannot print out from it. I have verified the drivers and ip address. Also the printer cannot be detected by the net console that came with the cd. I can only see our local networked printers. Any clue?

 

[jimbopalmer]

I would be tempted to traceroute (in windows TRACERT) the IP address you have to be sure it looks like it is getting to the printer (going to the right router names, taking the right amount of time)

I am not sure you would get a PING back if the gateway or mask was not set right on the printer



I tried to remain child-like, all I acheived was childish.

 

[IPKONFIG]

There could be a lot of problems occuring here. I would check with the gateway first. See if it's set up to filter traffic from one site to another. If you only see local printers, that's where I'd start.

"I can picture a world without war. A world without hate. A world without fear. And I can picture us attacking that world, because they'd never expect it."
- Jack Handey, Deep Thoughts

 

[obulldog27]

I have done the tracert and their is 3 steps
The first step got a request time out
The second is the actual gateway ipaddress
The 3rd is the ip address reached.

Thanks

 

[jimbopalmer]

The first step is the router at your end, your apparently does not allow pings to it

the second step should be the router at the other end, so it should already be near 100 ms times

the third should be the printer, and its times should be near the second routers times

I tried to remain child-like, all I acheived was childish.

 

[obulldog27]

So then what is the possible solution. From the tutorials
that i have read it seems very self explanatory to set up a tcp/ip printer? why am I having such difficulty? Could it be that the printer info being sent is timing out before it can get to the actual device. I can see the test page in the queue but then it just errors out. Is there any other test to do so i can isolate the problem.

 

[bcastner]

http://support.microsoft.com/?kbid=252416