Apologies for the duplicate post - I have also posted this in Microsoft XP but it was suggested I may have more luck here -
Hello all, first let me explain my architecture,
I have many users who have laptops (Mostly winXP SP2) who connect to home drives on a network CIFS share from our EMC NAS.
Lets assume a test user called testuser.
Testuser logs on to his laptop, enables offline files and synchronizes his offline folder with his network drive then disconnects. He now has all his work on his network drive available to him on his laptop even when not attached to the network. He goes home, edits a few files, then comes back to work the next day and the changes are propagated back to the network when he reconnects.
So far so good, straightforward stuff, everything works as expected.
Now, we were getting pretty full on our NAS, so we purchased an EMC Centera, wwhich basically takes the files from main NAS that haven't accessed/modified for.. lets say 6 months. The files are moved to the Centera and are replaced by a "stub file" which points to the location of the full file on the Centera.
If I now try to make that file available offline, it should pull the whole file back via the NAS and place it on the laptop.
This seems to work, but I cannot subsequently open the file when working offline. I must point out that this behaviour ONLY shows up for MS Ofice files such as Word, Excel annd Powerpoint.
To confuse matters even more, this only occurs in Office 2003, Office 2007 can open up the files fine.
The problem does not show up with image files (jpg's etc) or with txt documents, so I believe that it is the way that Office 2003 handles offline files annd how they are stored.
The error I get for Word docs is
Now an extra piece of information, and if I may say, the weirdest part. If I right-click and open the properties of a word doc say, whilst I am offline, if I check the read-only box or archive box, I can subsequently open the file, which proves that all the file data has been retrieved by the offline sync correctly.
Has anyone heard of anything similar? Its a real issue in our environment as we are getting more and more laptop users who are all going to be working offline at some point or another.
I can reproduce this successfully, but unfortunately EMC blame Microsoft and as such will not offer much help in the situation.
I know its a long winded description but I am trying to cram in as much info as possible.
Thanks
------------------------------------------
Somethings come from nothing, nothing seems to come from somethings - SFA - Guerilla
roycrom
------------------------------------------
Somethings come from nothing, nothing seems to come from somethings - SFA - Guerilla
roycrom
Hello all, first let me explain my architecture,
I have many users who have laptops (Mostly winXP SP2) who connect to home drives on a network CIFS share from our EMC NAS.
Lets assume a test user called testuser.
Testuser logs on to his laptop, enables offline files and synchronizes his offline folder with his network drive then disconnects. He now has all his work on his network drive available to him on his laptop even when not attached to the network. He goes home, edits a few files, then comes back to work the next day and the changes are propagated back to the network when he reconnects.
So far so good, straightforward stuff, everything works as expected.
Now, we were getting pretty full on our NAS, so we purchased an EMC Centera, wwhich basically takes the files from main NAS that haven't accessed/modified for.. lets say 6 months. The files are moved to the Centera and are replaced by a "stub file" which points to the location of the full file on the Centera.
If I now try to make that file available offline, it should pull the whole file back via the NAS and place it on the laptop.
This seems to work, but I cannot subsequently open the file when working offline. I must point out that this behaviour ONLY shows up for MS Ofice files such as Word, Excel annd Powerpoint.
To confuse matters even more, this only occurs in Office 2003, Office 2007 can open up the files fine.
The problem does not show up with image files (jpg's etc) or with txt documents, so I believe that it is the way that Office 2003 handles offline files annd how they are stored.
The error I get for Word docs is
Code:
Word experienced a problem trying to open the file.
Try these suggestions.
* Check the file permissions for the document or drive.
* Make sure there is sufficient free memory and disk space.
* Open the file with the text recovery convertor.Has anyone heard of anything similar? Its a real issue in our environment as we are getting more and more laptop users who are all going to be working offline at some point or another.
I can reproduce this successfully, but unfortunately EMC blame Microsoft and as such will not offer much help in the situation.
I know its a long winded description but I am trying to cram in as much info as possible.
Thanks
------------------------------------------
Somethings come from nothing, nothing seems to come from somethings - SFA - Guerilla
roycrom
------------------------------------------
Somethings come from nothing, nothing seems to come from somethings - SFA - Guerilla
roycrom