Cannot log in to Call Pilot mailboxes offsite. 1

[Missy8s]

Hey guys,

I just installed a Call Pilot 150 and I can't seem to log in to any mailbox from off site. If I call in to the main company greeting and press **, rather than prompting with "please enter your user ID and password followed by the pound sign", I get about 5 seconds of dead air and then "exiting the system, goodbye".

I should mention that this system had the incorrect language prompts installed.

The software disk I used to update the prompts was version "CP_Utilities 31.10.14.22" but my system version says 31.10.37.22.

I have a feeling this is the issue.

 

[exsmogger]

I think you need to change the "Return to AA" feature from N to Y.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Missy8s]

I changed the "Return to AA" feature from N to Y, unfortunately, that didn't seem to work...

 

[curlycord]

Try pressing ** faster or slowly
Test with a land line and not a cell phone
Change Return to AA then reboot, or reboot then change it.

I doubt language issue.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Missy8s]

Thanks you guys!

I will visit this site the morning and try these solutions, I'll contact you from the site if this issue persists....

 

[Missy8s]

Good morning,

changing the Return to AA setting to yes and rebooting did allow me to log in to user mailboxes from offsite. I was unable to make the prompt "please enter your user ID and password followed by the pound sign" play.

Unfortunately I had to leave the site to resolve a system crash at another site before I could get back to you.

Any suggestions?

 

[exsmogger]

How did you login if there was no voice prompt?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Missy8s]

I simply pressed ** while the greeting was playing entered the user ID + password then pressed #, even though the prompt didn't play...

Weird huh?

 

[exsmogger]

Sounds like a software glitch.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Missy8s]

That was my original line of thought on this issue and why I was pointing to the version of Eng_NA I installed...

 

[curlycord]

Then you might be on the right track by trying another language.
However the proper procedure is to enter the Callpilots DN and not **



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Missy8s]

Curlycord:

The user guide says "**" user ID + password, then #...

 

[curlycord]

oops
Seems you are right, I don't read the user guides much.

I can now see that on a reference guide with NAM and it did bring back memories.

I had the remote user guide in my head:

http://techsupport.svots.edu/telephone/rmqrc.pdf

I guess the the remote user guide is not for the remote user, lol
Perhaps its meant for people on the same network, I just never knew it.

Either way it should work I would think.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca