I had a similar issue recently with an ATT IP flex circuit. When it was installed ATT claimed it was set to custom 5ESS. It worked for about a month and then went down. Turned out they had it NI2, then they said they did not have any legacy settings so we tried DMS100 on both ends....failed after 2 days, then 5ESS on both ends....failed after a week....we even tried 4ESS, which failed immediately. Finally I got someone on the phone that said they had a "legacy 5ESS" setting they could choose. Nice since they kept claiming they did not have this for weeks (only NI2, 5ESS, DMS100, and 4ESS I was told over and over again). They set their router to "legacy 5ESS" and the Magix was set to 5ESS. So far so good, been a couple of months with no complaints.