cannot find a suitable SIP URI to dial out | SIP Error

[RizwanDarvesh]

Hello

I am facing an issue with the call coming from a call center to Avaya IP Office (where my SIP trunk is connected). I have a shortcode 7N / Dial / N / LINE ID

My problem is that Avaya is literally forwarding the letter "N" to the SIP trunk.

If I add any literal number like 05XXXXXXXXXX, the exact 05XXXXXXXXXX is dialed, but in my case, since I will be dialing out to the PSTN, I can be the rest of the world, so I cannot add the exact numbers. But the shortcodes are also not working.

Here is the log, where you can see that the letter "N" is being transferred. If I remove any specific number, I also see a "cannot find a suitable SIP URI to dial out."

Please help me figure out how I can resolve this.



1228089mS Sip: SIP Line (18): Make Target voip, line group id is 17 and ip 192.168.42.100
1228089mS Sip: SIP Line (18) cannot find a suitable SIP URI to dial out
1228089mS Sip: SIP Line (17): Make Target voip, line group id is 17 and ip 192.168.3.1
1228090mS Sip: SIP Line (17): License, Valid 1, Available 10, Consumed 1
1228090mS Sip: SIP Line (17): sip_trunk_config_items 50004001, sip_trunk_config_items_2 00000000, voip.flags 00400949
1228090mS Sip: SIPDialog f1819300 created, dialogs 11 txn_keys 1 video 1 presentation 1 camera 1 unsupp audio 0
1228090mS Sip: 0000000000000000 0.1020.0 -1 SIPTrunk Endpoint(f1819300) SetUnIntTransactionCondition to UnInt_None
1228096mS Sip: c0a82a01000003fa 18.1018.1 5 SIPTrunk Endpoint(f4c2e620) received CMProceeding
1228096mS Sip: c0a82a01000003fa 18.1018.1 5 SIPTrunk Endpoint(f4c2c1bc) SIPEndPoint: Received an CMProceeding State Transition to SIPDialog::INVITE_RCVD(9)
1228099mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f181af50) received CMSetup
1228099mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) CMSetup received, owner f181cd20, dialog f1819300, dialling N
1228099mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) OnCmMessage Setup is_call_diverted 0 is_call_twinned 0 is_vmail_leave 0 out device 5 in device 5 full_name_supp 1
1228099mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) OnCmMessage Setup responding sets caller
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) OnCmMessage Setup user <> orig_user <> orig_hg <>
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) Init data on sip trunk calling_user <> orig_calling_obj <> caller <024082002@192.168.42.100> orig_caller <>
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) OnCmMessage Setup calling_party number <024082002@192.168.42.100> name <024082002>
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) FillInternalData user <> hg <> number <024082002@192.168.42.100> restricted 0
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) mNearName set to <024082002@192.168.42.100> mPrivate 0
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) mNearAlias set to <024082002>
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) FillInternalData user <> hg <> number <024082002@192.168.42.100> restricted 0
1228100mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) mNearContact set to <024082002@192.168.42.100>
1228101mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) mNearContactAlias set to <024082002>
1228101mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) SIPDialog::BuildSDPFromFastStart
1228102mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) SetLocalRTPAddress to 192.168.3.2:46750
1228103mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) SdpClone
1228103mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) UpdateSDPState SIPDialog::IDLE(0) -> SIPDialog::OFFER_SENT(1)
1228103mS Sip: c0a82a01000003fc 17.1020.0 5 SIPTrunk Endpoint(f1819300) INVITE SENT TO 192.168.3.1:5060 (reg required 0 registered 0)
1228104mS SIP Call Tx: 17
INVITE sip:N@192.168.3.1 SIP/2.0
Via: SIP/2.0/UDP 192.168.3.2:5060;rport;branch=z9hG4bK4ea4a77d148d86e9f45ae54c19a541c1
From: "024082002" <sip:024082002@192.168.3.1>;tag=a325de676eb51287
To: <sip:N@192.168.3.1>
Call-ID: c93d802284455599323e4f6ec35e41f3
CSeq: 1755500807 INVITE
Contact: "024082002" <sip:024082002@192.168.3.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
P-Early-Media: supported
User-Agent: IP Office 11.1.0.0.0 build 237
Content-Type: application/sdp
Content-Length: 296

v=0
o=UserA 2504560353 166202799 IN IP4 192.168.3.2
s=Session SDP
c=IN IP4 192.168.3.2
t=0 0
m=audio 46750 RTP/AVP 8 0 18 4 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
1228105mS SIP Tx: UDP 192.168.3.2:5060 -> 192.168.3.1:5060
INVITE sip:N@192.168.3.1 SIP/2.0
Via: SIP/2.0/UDP 192.168.3.2:5060;rport;branch=z9hG4bK4ea4a77d148d86e9f45ae54c19a541c1
From: "024082002" <sip:024082002@192.168.3.1>;tag=a325de676eb51287
To: <sip:N@192.168.3.1>
Call-ID: c93d802284455599323e4f6ec35e41f3
CSeq: 1755500807 INVITE
Contact: "024082002" <sip:024082002@192.168.3.2:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
P-Early-Media: supported
User-Agent: IP Office 11.1.0.0.0 build 237
Content-Type: application/sdp
Content-Length: 296

v=0
o=UserA 2504560353 166202799 IN IP4 192.168.3.2
s=Session SDP
c=IN IP4 192.168.3.2
t=0 0
m=audio 46750 RTP/AVP 8 0 18 4 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16