Cannot export to PDF

[eo]

Hi

Although Adobe Acrobat Reader 5.0 is loaded to my PC, PDF does not come up as an output (export) option from Crystal 8.0
Any indeas why this might be?

EO

 

[jdemmi]

You need to have the appropriate export DLL for PDF exporting. You can download it, and the latest versions of all other export DLLs from crystaldecisions.com. NOTE: I think this option is only available with version 8 and above.

 

[eo]

Hi
I have spent the last hour or so on the Crystal website, but cannot find that Dll, can you perhaps provide any more information on where to find that Dll?

Thanks,
EO

 

[jdemmi]

Sorry....I did not have time to do that while answering the previous post. The file name should be dbexdrvrwin_en.zip or similar, in case this link does not work

http://support.crystaldecisions.com/communityCS/FilesAndUpdates/dbexdrvrwin_en.zip.asp

Go to

http://www.crystaldecisions.com,

click on the support button near the top. In the first dropdown choose download hot fixes. On the next page enter Crystal Reports in the Product dropdown, choose your version, choose your language, leave file type set to all, and then choose exporting from the categories

HOPE THIS HELPS!

 

[eo]

Thanks,

I have the file now, and ran it, but no joy! I have gone through the background information, but it seems as if this provides solutions when exporting to PDF creates a problem. My problem is that I cannot export to PDF at all. It is not one of my options.
I simply ran the set-up, and rebooted my PC. Was that all that was required or am I missing something.

Hope you can help.
EO

 

[synapsevampire]

Having Adobe installed has nothing to do with it.

This is generally the result of not having something registered properly.

Apply the hotfixes from crystaldecisions.com under support

-k

 

[jdemmi]

I had a smiliar problem in the past. It was related to the fact that NT can only load so many DLLs statically and some version of Crystal load all export and database DLLs statically. This can be nasty if you chose the default install path during your initial Crystal install. To "correct" or rule out this problem You can remove any unnecessary export and database DLLs. Search for u2*.dll (exports) and p2*dll (database). You should be able to determine what they are used for (p2sora7.dll = oracle database dll, u2fword.dll = export to word dll) and delte any that you do not use. Don't worry if you mess up. The file you downloaded has them all and you can reinstall them if needed. Also make sure that you have "full control" to the Crystal folder (c:\winnt\crystal, where c: is your root drive and winnt is your windows install folder)

Good luck....let me know.

 

[SurfingGecko]

Let's get the version of CR being used. PDF support only came with v8.5. (beta in v8)

It also requires that exportmodeller.dll and crtslv.dll be registered on the machine and u2fpdf.dll or crxf_pdf.dll be in the winnt\crystal or system32 folder

Cheers,

SurfingGecko

http://www.surfinggeckosoftware.com

Home of Crystal Ease

 

[eo]

I use Crystal v8. And we use Windows XP on all client machines.

I have 43 dll's in C:\WINDOWS\Crystal (after I ran your given path above (dbexdrvrwin_en.zip)):
crxf_pdf.dll, Crxlat32.dll, p2bact3.dll, p2bact.dll, p2bbtrv.dll, p2bxbse.dll, p2ctbtrv.dll, p2iract3.dll, p2iract.dll, p2ixbse.dll, p2ldb2.dll, P2LIFMX.dll, p2lodbc.dll, p2lora7.dll, P2lsql.dll, P2lsyb10.dll, p2molap.dll, p2sdb2.dll, p2sfs.dll, p2sifmx.dll, p2smcube.dll, p2sNote.dll, p2solap.dll, p2soledb.dll, p2soutlk.dll, p2ssql.dll, p2ssyb10.dll, u2dapp.dll, u2ddisk.dll, u2dmapi.dll, u2dnotes.dll, u2dpost.dll, u2dvim.dll, u2fcr.dll, u2fhtml.dll, u2fhtml.old, u2frdef.dll, u2frtf.dll, u2fsepv.dll, u2ftext.dll, u2fwks.dll, u2fxls.dll, u2l2000.dll, u2lcom.dll, u2ldts.dll, u2lexch.dll, u2lfinra.dll, u2lsamp1.dll, u25dts.dll, u252000.dll, u2fwordw.dll and p2sora7.dll

1) I have removed u2fwordw.dll and p2sora7.dll as per jdemmi's instruction - no luck.

2) I restored u2fwordw.dll and p2sora7.dll to the folder. Where can I find the exportmodeller.dll and crtslv.dll (and how do I register it to my machine (as per SurfingGecko (ps - cool name!), I do have crxf_pdf.dll in the Windows install folder, but not u2fpdf.dll (where do I find that as well)?

Hope you guys can help, I think we are getting closer!

Cheers,
EO

 

[jdemmi]

Sorry for confusing you...you were not supposed to remove u2fwordw.dll or p2sora7.dll UNLESS you are sure you do not use them. I sited these 2 files as examples. (U2FWORD is the word export DLL and P2SORA7 is the Oracle DB connector.

Basically I was trying to get you to reduce overhead without having to uninstall and then reinstall using the cutom path (which allows you to select only the database drivers and export DLLs that you need or use.

Here's a link wo what SurfingGecko is suggesting.

http://support.crystaldecisions.com/library/kbase/articles/c2009165.asp

 

[SurfingGecko]

As I mentioned there was NO ssupport for PDF exporting in v8. Well, not entirely true. There was a short period of time where there was a beta driver available on the site, but was pulled when v8.5 hit market.

V8.5 was the first version to offer support for this format.

It requires 3 files, as I mentioned and has nothing to do with having Adobe installed on the machine.

If you have the 3 files I mentioned you may have some joy in getting it to work, but Crystal will not support it if you run into a jam.

You could also try renaming the crxf_pdf.dll to u2fpdf.dll and see if this gets picked up. No guarantees on this working though.


Cheers,

SurfingGecko

http://www.surfinggeckosoftware.com

Home of Crystal Ease