Cannot end digital handset

[Jaakie]

I am trying to end a digital handset using KSEXE but get the message NOT ACCEPTED EXN HAS A RAC. I have checked and there is no authority code set, the site doesn't use freeseating. There are also no ADN's, SPEXI's or MDN's. Any ideas?

 

[rfpui]

Propably this extension have individual Recorded Voice Announcement
Check command RACEPIR=….;
And if have
RACEEIR= to end this function.

 

[Jaakie]

Rfpui,

The system is BC11.0. and doesn't have the RACEP command. I did check RADNP for this number but it's not assigned.

 

[rfpui]

send SUDIPIR=....;

 

[rfpui]

and SUSIP

 

[whosrdaddy]

RAC = regional authorization code
just do AUCOEIR=xxx; and everything will be ok

--------------------------------------
What You See Is What You Get

 

[Jaakie]

Thanks for all your replies so far. I have been through all the obvious things in relation to the extension. I even got the user to #001# to make sure there wasn't anything set on the phone. I was hoping that someone might have come across this before and have a solution. As its on a very large system I didn't want to start RFPUIing programme units until having exhausted other solutions.

Thanks

Jaakie ex Ericsson engineer

 

[LCE]

Hi Jaakie,

I had a similar problem a long time ago...

Could you trace AUR1 unit when sending the command KSEXE.
You will get fetregaut signal , then check the bytes D4&D5
and try the follwing:
First:
sacop:lim=x,unit=aur1,filno=1,point=(bytes D4&D5),reloff=07&08; (take note of the data)

If they are not equals to ffff

sacos:lim=x,unit=aur1,filno=1,point=d4&d5,reloff=7,data=FFFF;
Write again the old data in case It doesn't work

Good Luck