I have a client with 3 personal folders and an archive folder in Outlook XP. I think it is the result of a botched import operation.
I want to consolidate all sub folders into one personal folder and delete the others as well as the archive folder. I have dragged all messages into one set and now have two empty personal folders and an archive folder. Outlook won't allow me to delete the extra personal folders.
When I move the empty ones to another location in Windows Explorer Outlook says it cannot find them upon opening and still shos them but with a grey background. I still cannot delete them.
I then moved all folders to a backup location in Explorer and uninstalled and reinstalled Outlook hoping it would create a new blank personal folder. When I reopened Outlook it still was looking for all of the folders.
I would appreciate any assistance on this one.
TIA
I want to consolidate all sub folders into one personal folder and delete the others as well as the archive folder. I have dragged all messages into one set and now have two empty personal folders and an archive folder. Outlook won't allow me to delete the extra personal folders.
When I move the empty ones to another location in Windows Explorer Outlook says it cannot find them upon opening and still shos them but with a grey background. I still cannot delete them.
I then moved all folders to a backup location in Explorer and uninstalled and reinstalled Outlook hoping it would create a new blank personal folder. When I reopened Outlook it still was looking for all of the folders.
I would appreciate any assistance on this one.
TIA