Cannot Delete Mail in inbox 1

[dfgu]

Hi, a few weeks ago I took down the information store to defrag it. It was just about at 16 gigs. I defraged it and now it's 9 gigs.
Here's my problem, I have a few people that have 1 email in their box that they cannot delete. It says that the item cannot be found. Everyone that has that problem, that email seems to be right when i took down the information store. I think it got stuck or was in transit to the email box while i was taking down the information store.

Even as admin, I cannot delete that email. What should I do?

Thanks
Zhiyu

 

[Zelandakh]

Right click inbox and mark all as read. It is cheating but it works.

 

[dfgu]

It marks it all as read, but the email is still there...
The only way that I found around it so far was to backup the email.. delete the account.. re-create it, then import it back..
any other suggestions?

 

[zbnet]

If I were you, I'd take the private store offline at the weekend or late one night, and run ISINTEG against it. You can run it in report mode first, before running it in fix mode. The alltests switch should indicate if you have any problems and where, then you could be more specific about which tests you ran in fix mode. Make sure you have a good backup before you start, just in case the worst happens.

You sometimes have to run ISINTEG more than once against a store to clear all the errors - just keep repeating the run until the report says everything is good.