Cannot delete Hot Desk user. I'm stumped.

[Sambooka]

Mitel 3300 with version 13.1.0.36

If I go into Users and Services configuration and search for number 2253 I get a not found message
If I go into Maintenance Commands and locate number 2253 I get "The number refers to a Hot Desk User (Mobile DN)."
If I go into the Telephone directory I was able to see it there (with the users name). I was able to delete it but didnt fix anything.
I also see the entry in User and Device Attributes.

Any ideas how I can get this guy out of the database?
Thanks!!

 

[kwbMitel]

Try restoring the name via Telephone Directory
The run the GDM Check Userandservice to see if any error are found
If found run the GDM Repair userandservice

 

[Sambooka]

Thanks! what are the risks of running the command Check Userandservice?

 

[Billz66]

definitely do gdm repair

i wouldnt worry too much as its going to fix issues so you dont really have a choice

if your real concerned do a backup but a restore would also fix the issues with the database

if the software supports it also do a reconcile cluster and rdn

ive seen similar stuff - drove me crazy - after doing those my extension was again visible in users and services

If I never did anything I'd never done before , I'd never do anything.....