Cannot Create Client Printer

[deejay33]

Hello All,

I hope someone can help me with this issue.
Setup
Windows Server 2003
Citrix Metaframe XP FR3
Using NFuse

We have one remote user that has been using Citrix for over two years. They have always had a locally connected HP Deskjet 932c as thier default. Last week their printer stopped auto creating. They say they have made no changes. The printer previously was creating correctly, using the native 932c driver. The user has several network printers that are auto-creating correctly but unfortunatly these printers are located in other parts of his office building. Here is what I have tried:

Re-installed driver: No change
Deleted driver installed a different driver: No change
Tried mapping the client driver to the correct server driver: No change
Tried manually creating the printer while shadowing the user: This is interesting because when I look at the clients printers through the Add Printer menu, I see two of that printer. One listed normally and one listed with UPDCL5c behind it. I know the second is a Universal Print Driver but dont know why I would even get that since the native driver is installed. When I select the normal printer listing, it appears to install the printer but nothing is added to the printer list. If I select the UPD one, it does create but it does not print correctly.

I also have checked the Event Log. Most of the time I don't get anything show up but a few times I received:

Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. Driver mapping is incorrect. Client name: (WWS_T-.jhollan-mwboe) Printer: (Client/WWS_T-.jhollan-mwboe#/hp deskjet 930c series) Client Printer driver: (hp deskjet 930c series) Server Printer driver: ()

Looks like the driver is not mapping but I have tried manually mapping it and went back to auto mapping and it doesn't work either way. It did before.

One more thing. I can see that there is a Client printer port being created on login even though the printer is not. It lists it as a UPD printer though. I believe that is why I was able to manually map the printer as a UPD printer.

Thanks for any ideas. I am pulling my hair out with this one. I am out of things to try.

Daniel Joaquin

 

[deejay33]

An update for anyone else that has similiar issues.

1. I had to reinstall the driver again. After I did, the Server Printer driver: () in the error message changed to Server Printer driver: (hp deskjet 930c series)

2. I realised that there was anothr printer being created with the name hp deskjet[UPD: PCL5c]. I spoke with the client and they had no other printer. So I realised that the client had the printer setup as "hp deskjet" and the other HP Deskjet 930c Series that was getting the error was not thier default. So I then realised that the problem was the server was not recognising the printer name in all lower case. I found in another forum posting, that you can map printer names in a file called wtsuprn.inf located in c:\windows\system32. So I set the file to map hp deskjet to HP DeskJet. Here is what I put in the file.

; This is a template for wtsuprn.txt -- rename this file to WTSUPRN.inf
;
; This file provides a mapping for client printers which have a name
; different from the server printer. this file is necessary since many
; printers for Win9x and Win NT are different from their TSE equivalent.
;
; Note: the driver for the server printer must be installed. See the
; MetaFrame Concepts and Planning Guide.
;
; Remove semicolons from the printer you would like mapped.
;
;
[Identification]
OptionType = PRINTER
[ClientPrinters]
;
; Client Name Server Name
; | |
; | |
; \|/ \|/
;
; ==================== ====================
;
"hp deskjet" = "HP DeskJet"

Hope that helps someone one of these days.
Daniel Joaquin