cannot connect to VPN

[nz7fvj]

Hi
Another one.. the user has got a new Win Xp machine.. it has a wireless card and when he tries to connect from home he gets the error 619 - The port is disconnected.
he has a wireless router at home.. He is able to get connected to VPN on his old computer which is a win 2k machine.
he uses the windows default VPN configuration..
on the new pc he is able to access internet thru his cable modem without any problems..
Any suggestions..
thanks in advance..

 

[ChicagoTechNet]

quoted from

http://www.chicagotech.net/

Error 619: 1. The port was disconnected (or Error 645, Dial-Up Networking could not complete the connection to the server and Error 930, The authentication server did not respond to authentication requests in a timely fashion. The Event Viewer shows: Event id: 20073, Description: The following error occurred in the Point to Point Protocol module on port: port number, UserName: user name. The authentication server did not respond to authentication requests in a timely fashion). When using VPN to access a remote network, W2K clients mat get above errors but not win9x and ME clients. This issue occurs because the VPN server hasn't registered in Active Directory.
2.You get this message when connecting via cable modems, dial up DOESN'T have any issues.

Resolution: 1) This problem most likely is secure issue such as unsecured password. So, check the settings.
2) It could be the hardware issue. Try to re-setup the device or download the new driver or just reset the devices such as modem and router.
3) Reapply the service pack
4) If the RRAS is in a domain network, add the VPN to the appropriate group. To do this, go to Active Directory Users and Computers>domain name>Users, double-click the RAS and IAS Servers security group. Select the members and add the VPN server to this group. 2) Type netsh ras add registeredserver at a command prompt (registeredserver is vpn server name), and then press ENTER.



Robert Lin, MS-MVP, MCSE & CNE
Windows, Network, Internet, VPN, Routing and How to at

http://www.ms-mvps.com

 

[nz7fvj]

hi..
thanks for the suggestions..
i have already tried resetting the devices but that does not seem to help..
also what settings do i need to check for the unsecure password.
I will try reapplying the service pack and let update you..
thanks

 

[gacollier]

Nz7fvj,

So it sounds like the XP machine won't connect when it's plugged into the wireless router, but it will connect if it's plugged into the cable modem directly. Assuming I have that right, what's the model on the wireless router?

 

[gacollier]

Nz7fvj,

See this thread:

http://www.tek-tips.com/viewthread.cfm?SQID=800854&SPID=463&page=1

Have you tried these yet?