cannot connect to symantec website

[lmwtech]

We have three machines that at one time or another were infected with multiple viruses. They have all been cleaned up but we cannot access the symantec website at all. we can do anything else we want on the net but not with the symantec site.Two of the machines are running windows 2000 and one is running XP home. They are networked together and run directly thru our isp server. ( we are an ISP ) Has anyone ever ran in to this.

Thanks in advance,

lmwtech

 

[lmwtech]

just in case some one deos read this. I've been trying to get some help from norton on thi and have gotten no replies from them. Please somone help me!!!!
lmwtech

 

[sawedoff]

Can you access other websites? Try some you don't normally visit, and therefore are not in cache. If you can get to those, you probably still have a virus in those machines. Download the latest Anti-Virus version and virus definition files to another machine that is working, and burn them to a CD, then run a full scan on the machine that has the problem from the CD.

Sawedoff

 

[lb63640]

I'd go to the McAffee site and download Stinger, then run it in safe mode to clean up whatever is still lurking. I'd also run a check through SpyBot afterwards.

 

[bygeek]

You probably have an infected HOSTS file. Do a search for HOSTS with no file extension. It should be in the system32/drivers/etc folder. Open the file (with Notepad) and scroll down, you'll probably see a list of antivirus websites. The virus (probably Gaobot) has blocked access to all these sites by altering this file. All you need to do is delete these entries and you should be able to access what you want. Your new file should look like this:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost