cannot clear temporary files

[drashish]

Hello, I have been trying to clean up a clients PC. I went to IE tools/options to delete all cookies, delete all files, and clear history.

My problem: IE crashes when I press delete files. IE says not responding.

I have tried to delete the files from windows folder itself, but it too crashes.

Virus scan is clean. Any ideas?

 

[bcastner]

You need special steps to clear the TIF for the actively logged in user. In addition, your symptoms are possibly a sign of a corrupted TIF index file.

Use the steps discussed here, or the CCleaner, freeware link, at the end of the article:

http://www.mvps.org/winhelp2002/delcache.htm

 

[benzgc]

try doing a few at a time this will tell you which TIF are causing the problem.