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cannot change the COS on a mailbox "Subscriber updates not allowed in Restricted Mode Lic Statu

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JEM_9449

MIS
Mar 23, 2020
11
US
We have exceeded our licensing for Mainstream licensing (MSG_VALUE_SEAT_MAINSTREAM) which is tied to a specific COS.

I thought I could edit the mailboxes with the Mainstream licensing and flip them to a COS with basic licensing (MSG_VALUE_SEAT_BASIC).

However I cannot change the COS on a mailbox because
“Subscriber updates are not allowed in Restricted Mode License Status”

And if I open the COS, I don’t know where to change the license type for that COS.
It’s like chicken meets egg inside a Catch-22 inside a lobster trap.

I tried cleaning up any stale mailboxes but that didn't get me below the licensing threshold for Mainstream.

Thanks for any direction here.

Joe

 
Mainstream is required for

Reach Me
Notify Me
Fax
Messaging Web Access
Speech based features such as recognition or OneX Speech.

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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