Cannot cancel extension forwarding

[Erik Olson]

Hello, I have a Nortel extension that has been forward to an outside line using Feature+4+number. When you dial it, it rings twice and then forwards to an outside line.

I am trying to cancel it on the phone. All of the documentation I can find tells me that to cancel this, all I need to do is press Feature+4

But when I do this, it just times-out with the the error tone.

I tried to change the forwarding to her cell phone and it acted like it accepted it, however it is still forwarding to the old number.

Can a phone be locked out somehow so the user can't change forwarding? Is there a global reset?

I tried this on another phone, I dialed Feature+4+number to forward, and then Feature+4 and the word "Cancel" appeared above the 3rd softkey. I pressed Cancel and it seems to have canceled the call forwarding (I can dial it and it rings several times) This doesn't happen on the phone I have trouble with.

-Erik

 

[curlycord]

Which norstar system?
What version software?

Feature 4 to forward
Feature # 4 to cancel

When you cancel on the problem phone does the Forwarded>...### on the display disappear?

Did you check the Forward No Answer setting in Capabilities too?


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[cook1082]

Like curly said check the Forward no answer. If it rings 2 times then that is the issue.

F4 will forward immediately with no ring.

 

[Erik Olson]

Capabilities->Foward No Answer was it! Thanks

(Terminals & Sets) => (###) => Capabilities => Fwd No Ans => Cancel