Cannot block or wipe phone from mobile admin

[kopja]

Hello

We are using Ex2003 SP2. Recently one of our users lost their phone so I am trying to wipe it or block it form accessing.

When I open the Mobile Admin site, the only options I see are Block, or Delete.

Block gives an error every-time, where as delete button (tried on some other old devices, works fine ).
Block does not work for other user's devices either.

Any ideas?

Server Error in '/MobileAdmin' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[NullReferenceException: Object reference not set to an instance of an object.]
   Microsoft.Exchange.AirSync.Admin.Mailbox.getFolderHref(String folderId) +339
   Microsoft.Exchange.AirSync.Admin.Mailbox.wipeDevice(String deviceUri, Boolean wipe) +212
   Microsoft.Exchange.AirSync.Admin.Devices.doAction(Object sender, EventArgs e) +299
   System.Web.UI.HtmlControls.HtmlAnchor.OnServerClick(EventArgs e) +108
   System.Web.UI.HtmlControls.HtmlAnchor.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +26
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +18
   System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +138
   System.Web.UI.Page.ProcessRequestMain() +1292