cannot be continued without dongle

[krasemir]

Hi all

we have callpilot type TRP 600r , because we forgot the password to access it we install the image for it to go back to the default s/w. but now we face problem when we start the config.wizard and after installing the keycode and he accepted it , whwn we try to continue installation procedure we`ve got the message : configuration cannot be continued without dongle.
is there something we are missing during the image installation ??

thanks alot

 

[telebub]

Do you have the USB dongle attached on the back of the server?

 

[krasemir]

yes ,problem was solved , it was in the dongle , we replaced it.

thanks for reply