Cannot answer trunk calls till the first line ringing in is answered

[bekcom]

Have an issue that we cannot pickup any ringing lines till the first ringing line is answered. So if two or three calls are ringing in we have to answer them in the order they come verses picking the line we want. We have a couple of must answer lines that we want to pick up first.

All our trunks are loop start from the telco.




Thanks



Old ROLMan working on Norstars

 

[Telecomboy]

Are you working with line appearances? If so, you have to press the button of the line you want to answer before picking up the handset. Otherwise, it will grab the 1st line ringing automatically.

 

[sizbut]

or use Call Pickup Line.


Stuck in a never ending cycle of file copying.

 

[derfloh]

Of get stuck with line appearances and route the calls into different hunt groups. Or... Let the call the same HG but set different priorities through incoming call routing. You can also increase priority after some time of ringing under system settings to be sure that the low prio calls will be answered too.