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Cannot answer a call from Agent Desktop of ACCS

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nortavaya

nortavaya

Technical User
Sep 20, 2006
415
MA
Hello,

I have issue with answering an incoming call from Avaya Agent Desktop of ACCS, however, I can answer from the hardphone

When we try to answer through AAD, we got this error:

Answer Failed because: Operation failed because CTI Control of Agent Phoneset is unavailable. Please use the Phoneset directly to perform this operation.

Any idea what can be the issue ?

Thank you.
 
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