Cannot add clients to Organisation 3

[PhilEvelyn]

I have remote installed all the clients onto my Windows XP machines and am now trying to add those pc's to my organisation. However, when I try to assign to organisation using the same user name and password that successfully installed eTrust 7 I get an access denied error.
Has anyone come across this before?
Help?

Phil

 

[glacierxx]

Expand the Configuration Settings and right click on the users category and make sure that the account has full control.

Good Luck! We are just now upgrading to 7.0.139 from InoculateIT 4.53

 

[PhilEvelyn]

Thanks for the suggestion mate. I really wish it had worked but sadly the user had full control already so no change :-(

I have tried adding different users to the users category just to see whether it is access to the machine which was causing the problem or something within eTrust. As it made not difference, I got the same error message Access is Denied (5) I am none the wiser.

Help?! Please!?

Phil

 

[Donkey1]

Have you tried using the admin account on the machine to authenticate to it? I have had similar problems to this with XP machines and found that using that account some times works. Failing that, try putting the domain name infront of the user name e.g. yourdomain/user that also worked for me (try using your domain administrator account).

Also make sure your XP machines have the latest driver update installed (install manually). I have noticed that even though I used the latest version to remotley install, the drive is out of date when I do an update on the machines.

Hope that gives you something to work with.

Good Luck! Andy.

 

[mzenzer]

I was having the same problem, and the above message from Donkey1 sovled it. Thanks. The only thing was the format yourdomain/user was incorrect. It should be a backslash, as in yourdomain\user.

Thanks Donkey1 !!!


BTW, I also had two users who are on the same subnet, but they log onto a Novell server as their primary. I simply had to put the Novell admin account in (without the server or tree) and it worked fine.

 

[PhilEvelyn]

Ah!!! Thanks mzenzer, changing that / to a \ made all the difference. All up and running now.