Hello all,
I have a user with an XP SP3 laptop using a remote database for Sage ACT 2012 Pro SP1. This user wanted to try to create a subgroup within an already existing group. After each attempt, the user would get an error message saying that the group could not be created because the heirarchy could not be null. Indeed that heirarchy field was blank, but also greyed out, so that the hierarchy could not be manually created. When I attempted to re-create the problem myself, I had no problem. However, there are two differences. First, I have ACT set up on my workstation (an XP SP3 desktop PC) with a direct connection to the publisher database, rather than using a remote database. Second, my user has administrative rights, whereas the user getting the error message does not.
Would either circumstance (the remote vs. publisher database or administrator vs. non-administrator make a difference? Did I miss a step? Any insight would be greatly appreciated.
Thanks in advance,
Michael
I have a user with an XP SP3 laptop using a remote database for Sage ACT 2012 Pro SP1. This user wanted to try to create a subgroup within an already existing group. After each attempt, the user would get an error message saying that the group could not be created because the heirarchy could not be null. Indeed that heirarchy field was blank, but also greyed out, so that the hierarchy could not be manually created. When I attempted to re-create the problem myself, I had no problem. However, there are two differences. First, I have ACT set up on my workstation (an XP SP3 desktop PC) with a direct connection to the publisher database, rather than using a remote database. Second, my user has administrative rights, whereas the user getting the error message does not.
Would either circumstance (the remote vs. publisher database or administrator vs. non-administrator make a difference? Did I miss a step? Any insight would be greatly appreciated.
Thanks in advance,
Michael