cannot access VM 2

[sideriver]

User is getting a VM box message stating the VM mailbox is full with only (1)message. I cannot view or modify the VM mailbox. I am not able to delete the VM box either. I receive an error - a system error occurred & the user was not modified, try again later.

The problem is now worse
& I am not able to check the VM mailbox. When I enter the password, there is a beep & the message states - your command cannot be completed at this time, please try again later or contact your administrator.

Please advise

 

[JJhere]

You need to have Itas look at it or you can try to boot it. It looks like you might have some corruption.

 

[Firebird Scrambler]

Just a few thoughts on this..

Has the mailbox become disabled? You are only allowed a few attempts. Have to tried to access the mailbox from another Meridian phone?.

Can you log into Meridian Mail via a TTY to check the mailbox?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

 

[galifax]

Hi, it look like corruption in mailbox profile,so:
1.If you get message only from one(may be two) mailboxes- from ETAS level utilities lanche "is-patch", and run
"fixcabtousers" and "fixuserstocab",first, with "makedel no", then, "makedel yes".
2.If, the situation is more serious-you have more corrupted mailboxes,be carefull!!!-it may be hardisk problems, try
check for SEER 66 class.

 

[sideriver]

I had to have Nortel dial in & they found corruption & manually deleted the users mailbox from MMI.

Problem resolved