cannot access script manager from webclient

[waz1]

Unable to access script manager in webclient, everything in webclient works but script manager

I am having the same problem I can tell you I am running windows xp pro with IE8 on my pc it appears to be a windows update issue but I dont know which one. This is what I see in the application error log on my PC"Descriptionetection of product '{9CB56F19-34C7-4B6B-9D51-2C7C08C89C1D}', feature 'common_ctrls' failed during request for component '{1E08FCB3-1104-48B3-8E96-C77EC0CFB7A2}' . And yes soaps are loaded on the PC.

I have used this forum for finding resolutions but this is my first time posting thread959-1550997

 

[Utreg]

What is the version of your Contact Center?

IE8 should work from release CCMA 6.0 with Service Update SUS 08 and up..

 

[waz1]

I am running sccs 5.0

 

[Supernn]

Did you try the Compatibility mode in IE8?
Also make sure the CCMA site is in the trusted sites within IE8 and that you accept the ActiveX components stated in the manual