Cannot access PRI trunks with "9"

[PhoneTechMan]

I've a customer site that went down during a storm, and when the system came back up, everything worked OK, except for the VM and no users can dialout using "9". I've very little Norstar experience, and would like to know where to look to see if anything has change in the settings. As mentioned before, they've a ISDN PRI circuit, also I'm accessing the system remotely. Any and all help is greatly appreciated and thanks in advance.

 

[MarvO1]

Need more info. please. What happens when they press 9? What does the display say?

MarvO said it

 

[PhoneTechMan]

The display says "denied". They also cannot access voice mail.

 

[MarvO1]

"denied". Sounds like some programming got changed. Make sure that the users still have POOL ACCESS for the PRI pool. For your v-mail, can you access it with Feature 983 or Feature 915? If not, I would suggest trying a re-boot on it.


MarvO said it

 

[PhoneTechMan]

All users have pool access for the PRI pool, but I did notice that only route 000 was in the routing tables. I'm thinking that the route that the PRI pool is assinged is missing from the route table. As far as rebooting the VM, do I re-seat it, or reboot the entire system?

 

[MarvO1]

Sounds like you are going to have to rebuild the routing tables. After doing that, I would suggest doing a system back-up of the KSU, unless you already have a current back-up that you can restore to it.
For the v-mail, if you can do a Feature 915, do a GRACEFUL shutdown. After the decending tones are heard, unplug power, wait a few seconds then reapply power. It could take 15 min's or so for it to come back up. I an assuming this is a NAM?????
If you can't access the Feature 915, then unplug power to v-mail, and re-boot it the nasty way.


MarvO said it

 

[PhoneTechMan]

Well the local calls are working as I made a change to the route table but the issue is with long distance now. Any suggestions on how to build the route for that? And when doing either feature 983 or 915 you get "Inactive Feature" on the display.

 

[hawks]

If the vmail is a flash try Feature 903 you may have to re-configure.