Cannot access Mailbox 10 1

[chevyman1]

I have a Partner Voice Mail VS R4.0. The customer cannot get into Mailbox 10 to retrieve messages. At first they were getting a message that said cannot access mailbox due to excessive password attempts. I went into System manager (99#), mailboxes and reset mailbox 10. I am now getting message that says "login incorrect", almost as if the password was different than the default. So I reset password. I get the same message. I cannot get into mailbox 10 whatever I do. It is locked up.

 

[TouchToneTommy]

Cycle the power to the system, and when it reboots, you should be able to access mailbox 10

 

[chevyman1]

It worked great. You are the man touch tone tommy!