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Cannot access Citrix portal after government update

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bembden

IS-IT--Management
Mar 15, 2004
34
US
I am responsible for a small domain running ZenApp 5.0, web interface 5.01 and Citrix Delivery Services console 3.0
After the government pushed a security update through, those computers can no longer get to the Citrix portal. They are using Citrix online plug-in-web version 12.3.0.8
All computers (without the update) can access the Citrix portal OK and are using an ICA client version 10 I believe. I do not know what was in the update, or whether the online plug-in was part of the update.
The error message says that IE cannot display this page.

I had one user install Firefox. That browser took him to the Citrix portal but was unable to launch the application.

Finally this Citrix box has not been updated because we have not renewed our licenses as this application is scheduled to go away

Any help would be appreciated. I am not versed in Citrix so please be patient
[dazed]
 
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