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Cancel Wrap Up

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davea2

davea2

Technical User
Mar 14, 2005
742
GB
Hi
We have a small contact centre where the users have wrap up set to 30 seconds.

Mostly this is right, but sometimes they don't need 30 seconds and would like to be able to cancel the wrap up early to take calls.

Can't for the life of me see if this can be done, does anyone have any ideas?!

Thanks!
 
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