Cancel Leaving a Message

[TechJimF]

We recently changed out our voicemail M.M. On our old voicemail the caller was able to cancel a message they were recording and completely exit without sending.

With M.M. the closest you can get is hit the asterick (*) then 3 to delete and rerecord.

Is there a way to add an option to delete and exit without the leaving a message at all? As if the caller never called at all.

Jim

 

[twix79]

If you enter a 1 while recording, you will be given options on what you want to do. Make sure the 1 is hit prior to anything else, especially a #. Once the # is hit, the message is as good as sent.

 

[TechJimF]

Using option 1 is the same as pressing asterisk (*), which by pressing option 3 gives the option to erase and rerecord.

I'm looking for an option to erase and exit, as if the caller never called. Do you know with a caller application can the prompt be modified and the option added?

Jim

 

[twix79]

Once you hit the 3, if you hang up, no message is left in the user's mailbox. This isn't as elegant as entering a digit that deletes and exits, but I believe it does what you're looking for.

 

[TechJimF]

We have an exec. in our organization that doesn't want a trail. Wants to delete the message and exit, no indication that the person called. Pressing three prompts for to record again, which lights the MWI and if the receiver press 5 for envelope information, the extension or CLID is played.

Jim

 

[twix79]

Guess I don't have an answer for that.

 

[TechJimF]

Thanks for trying.

Jim

 

[KenMeans]

Are you on MM 1.1 or 2.0 ?

Ken Means

http://www.tel-is.com

 

[KenMeans]

Also what TUI are you using ?

Ken Means

http://www.tel-is.com

 

[TechJimF]

We are using MM 2.0, TUI is Aria

Jim

 

[KenMeans]

So you are saying that if i call you and hit 3 and do not leave a message it still turns the light on ? I have tried that on our lab system and ours does not do that ?

Ken Means

http://www.tel-is.com

 

[TechJimF]

If you call me, wait for the beep, start leaving a message then press * instead of #, then press 3 to delete, the only option is to rerecord. Well instead of rerecording, hanging up immediately produces a 1 second silent message, which turns the light on.

Jim

 

[schned99]

Did you try pressing * at the re-record prompt? The * key is used for both cancel and exit to previous menu.

 

[TechJimF]

Got it. If the caller presses 1**, it completely cancels the message and returns to the auto attendant. It's a shame that the same option isn't available when pressing #.

Thanks for your help,

Jim