Can you transfer directly to voicemail??

[tomcotton]

Is it possible for a secretary to transfer a call directly to a fee earner’s voicemail box?
Cluster of MXe's running MCD4.2 with an inbuilt voicemail setup.

 

[Supernova99]

Yes use trans/conf and dial the voicemail pilot number and then prefix the mailbox with a star then hang up
you could setup a system speedcall to do this and then program this as a key on the sec's phone

e.g. vm hunt 7000 fee earner mailbox number 1234
create a speedcall 1000=7000*1234

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[tomcotton]

Thanks for the reply
That's what I thought too but when I tried i dial 5555, pressed * and entered 1541. Instead of allowing me to leave a message for 1541 it rung 1541. Is that a 3300 vm option?? COS of the vm ports??

 

[steveycarr]

Hi,

I cant remember the process of the top off my head but its definetly in the Voicemail User Guide.

Steve

!ExtraDunce

 

[steveycarr]

Hi, in the Voicemail User Guide, its on page 14

Hope this helps

Steve



!ExtraDunce

 

[tomcotton]

For a typical transfer to a mailbox, a user has to go through the following keystrokes:
i> press the Transfer button
ii> dial the Voicemail Hunt Group numbe, followed by # key
iii> then the required mailbox number


Thanks guys!

 

[WCTek]

TomCotton, I have 3300mxe and using NuPoint for our voicemail. This is what I do to transfer to user voicemail without ringing his/her phone:

1. Press TRANSFER button
2. Dial voicemail Hunt Group example 1234, and follow by the * key (to bypass user mailbox if user has mailbox)
3. Enter 4 digit destination mailbox, and press RELEASE ME or hangup to complete.

I hope this will help

 

[Supernova99]

There are 2 different ways to do this depending on embedded or Nupoint

Nupoint is * then mailbox number
Embedded is # then mailbox number

It is a shame Mitel could not have aligned these functions to stop confusion.

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[kwbMitel]

faq1329-6963

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What's most important is that you realise ... There is no spoon.

 

[CharlesBr]

Sometimes the vm will ignore the * or # digit after the DN of the voicemail HG if it is in a speed call.

We include a pause before the # (or * if it's a Nupoint), and we also tweak the speed call pause duration in the system options form in order to avoid half prompts when she gets the last digit.

 

[kwbMitel]

You should not be using speed dials.

Read the FAQ

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What's most important is that you realise ... There is no spoon.

 

[CharlesBr]

As I see it the FAQ is for a few specific users, where the key will do all the work.

With a system speed call that translates to VMHGpause*, anybody can transfer to any mailbox, but they have to type in the mailbox #, which is very useful in situations where there are 50 to a few hundred users..

 

[kwbMitel]

@CharlesBr - I accept that your method can work, don't get me wrong, but I wouldn't use it for 3 reasons.

1 - It can fail due to timing, especially if all VM ports are busy.
2 - It requires more digits to be dialed by the user (not really a quick dial)
3 - I can create hundreds of individual entrys as per the FAQ in a few minutes.

**********************************************
What's most important is that you realise ... There is no spoon.