Can you service observe a hunt?

[AvayaHelp]

Is it possible to service observe a hunt? I have a config to SO by VDN but can you do the same with a Hunt and if so how?

Thanks

S8700 & S8710 v12/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VOIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?

 

[RTMCKEE]

I'm pretty sure the answer is no. I just checked into this. (although I didnt ask here)

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[dmoore7648]

You can S.O a VDN to a hunt and hear random calls.

 

[RTMCKEE]

I think his question was, can you SO the Hunt group extension. I just had someone from the business ask me this the other day. I told them no.... I guess I should have verified that for sure....

RTMCKEE



CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[ozrus]

Unfortunately, the answer is an emphatic "no". Only option is the VDN route. However, why not create a new VDN pointed to a new vector that does a "route to" the hunt group extension number, then SO the VDN? If you can't change the number (too many people to notify), then give the HG a new number and make its old number the new VDN.

 

[dmoore7648]

If this hunt is used for a call center, then you shouldn't even use the Hunt Ext. You should use a VDN the points to a vector the queues to the hunt. This way you have vector processing, IE music, announcements while on hold etc. then just S.O the VDN.

 

[AvayaHelp]

Thanks all
My question was answered.
By the way, word got out and now everyone wants SO sooooo I will be setting up a VRT VDN Table and using a vector to ask the caller to select which VDn they want to SO.

Thanks again


S8700 & S8710 v12/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VOIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?